At USA Outdoor Light, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we are here to help.
**Returns:**
You have 30 days from the date of delivery to return an item for a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it, along with the original packaging.
**Non-returnable Items:**
Certain items cannot be returned, including:
– Gift cards
– Custom or personalized items
**To Initiate a Return:**
1. Contact us at 617-378-0022 or email [email protected] to initiate the return process.
2. Provide your order number and reason for the return.
3. We will provide you with instructions on how to return your item.
**Refunds:**
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain amount of days.
**Exchanges:**
If you need to exchange an item for the same item or a different one, please contact us using the information above.
**Shipping Costs:**
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
For any further questions regarding our returns policy, please feel free to reach out to us. Thank you for choosing USA Outdoor Light!